Key performance indicators (KPIs) are visual measures of performance. Templates Support. (also known as a calculated field in Power Pivot in Excel 2013), against a Target value, also defined by a measure or by an absolute value. For example, the sales department of an organization might use a KPI to measure.

Customer Services KPIs This comprehensive set of KPIs is aimed at customer services departments and professionals tasked with tracking and improving levels of customer services, before, during and after purchases - across multiple service channels. Areas such as complaints, response statistics, satisfaction levels and responses efficiency are covered in this template. Each Customer Service orientated KPI has been provided by Customer Service professionals and offer a best practise approach to improving performance in this vital area of all businesses. Driver usb nikon dtm 322 driver review.